Bentley Education Help and Support

Find answers, access your account, and get the most out of your Bentley software.

We are here to support your Bentley Education journey every step of the way

Review our frequently asked questions to get easy advice on common topics, bookmark our quick links for handy access to helpful resources, and check out our tutorial videos to help you get started.

Quick Links

Accéder au profil Education

FAQS

Get In Touch With Us

New User Guide

Getting Started Videos

Easy steps for signing up for a Bentley Education user account and getting started

A guide to downloading education software

FAQs

Bentley Education – Foire aux questions

Accéder directement à

• Eligibility and Registration

• Account Management

• Software Access & Installation

• Learning

• For Educators & Partners

• Support

Eligibility & Registration

Puis-je télécharger et accéder gratuitement aux logiciels ou aux formations de Bentley Systems ?

Any student or educator signed up with Bentley Education can access a range of software and resources for free. This includes students pursuing formal education, postgraduate certifications, technical qualifications, and apprenticeships; research students and academic researchers; students who are home-schooled or enrolled in private or public education institutions; and the educators who facilitate this learning.

Eligible users must use the software for educational purposes only, not for school operations or commercially-funded research. For more details, see our End User License Agreement. If you have questions about specific projects, please contact us.

I deliver commercial training programs. Am I eligible for free software through an education account?

Commercial training centers are not considered qualified educational institutions, so attendance at these centers does not grant eligibility for a Bentley Education account or free software access.

Eligibility is determined by an educator’s employment at at a separate, qualified academic institution (such as a university, college, or secondary school). Therefore, if you are an active university educator, you can gain access using your university email and credentials, regardless of any courses you may be providing at a commercial training center. Our OnDemand learning resources can be accessed for free by anyone with a Bentley Education or commercial Bentley account.

Comment vérifier si je suis un étudiant ou un enseignant éligible ?

To register for a Bentley Education account, use an education-domain email (e.g., .edu, .ac.uk) from a recognized institution such as your local school system or university. This is the quickest way to verify your eligibility. You can also use a personal email, but you will be required to manually verify your status by providing proof, such as a scanned image of your student ID card.

Some academic challenges or initiatives may have extra criteria for registration or prize eligibility.

Qu'est-ce qu'une adresse e-mail scolaire ou académique, et pourquoi l'utiliser plutôt qu'une adresse personnelle pour s'inscrire ?

An education-domain email (e.g., .edu, .ac.uk, .ac.in) from a recognized institution is the quickest way to validate eligibility and access software or training. If you don’t have one, simply register with a personal email and follow the prompts to verify your status by uploading a document like your student ID card.

Que faire si mon établissement n'apparaît pas comme domaine reconnu lors de l'inscription ?

During registration, you will need to select your educational institution.

If your institution isn’t listed, select Other and type the full name (e.g., Michigan Technological University, not MTU) for verification and addition to our recognized domains list.

Pourquoi dois-je créer un compte avant de pouvoir accéder à un logiciel ou à une formation, même si une application est déjà installée sur mon appareil ?

Your Bentley Education account is your key to the entire Bentley Education program. We provide professional-grade software, and your account is what verifies your eligibility for a free, personal educational license while also activating your software. Even if an application is already installed on a computer, your individual account is what grants you permission to use it and connects you to our learning resources.

Think of your account as an all-access pass that unlocks not just the software, but also our full portfolio of training courses, career-building resources, and more.

Les logiciels Bentley Education sont-ils disponibles dans le monde entier ?

Les logiciels et les ressources de Bentley Education sont disponibles dans le monde entier, à l'exception des pays soumis à des sanctions économiques ou à des lois sur l'exportation (par ex. : Corée du Nord, Cuba, Syrie, Iran, Ukraine, Russie, Biélorussie). Certaines ressources peuvent faire l'objet de restrictions dans certains pays, comme les vidéos YouTube en Chine.

J'avais un abonnement Academic SELECT, que dois-je faire maintenant ?

Bentley Education retired all Academic SELECT subscriptions on November 1, 2023. Use your existing account until your access expires. After that, create an individual Bentley Education account to access software, download updates, and manage account details. Individual accounts offer the latest software versions, easier administration, and full access to resources.

I am a student. Why should I have Bentley Education?

Employers are looking to hire new professionals that have hands-on experience with Bentley software. By signing up for a Bentley Education account, you get free access to that software — as well as other learning resources — that will help you build your portfolio before you enter the job market.

What kind of document can I use to confirm my eligibility if I don't have a school email?

The fastest way to get access is by registering with your school’s email address. If you use a personal email, you will be asked to provide documentation to manually verify your status. Acceptable documents include:

A dated student ID card (most preferred)
A current transcript or report card
A letter of enrollment from your institution

Please ensure the document clearly shows your full name, the institution’s name, and a recent date. If you encounter any issues with this process during registration, please contact our education support team and attach your document for manual review. We will confirm to you once your access has been approved and you are able to download software.

Account Management

Où puis-je modifier les détails de mon profil ?

You can edit your profile directly from your Education Profile page. After logging in to the Bentley Education Hub, you will be directed to your profile. Simply click the gear icon (⚙️) to make changes.

You can also access your Education Profile at any time by using the link at the bottom of all of the website pages within the Bentley Education Hub.

Pendant combien de temps pourrai-je accéder gratuitement aux logiciels ?

L'accès aux logiciels éducatifs est accordé pour une durée maximale d'un an, tant que vous restez éligible. Après votre inscription et la vérification de votre éligibilité auprès de Bentley Education, vous devrez renouveler votre accès chaque année. Vous recevrez un e-mail 30 jours avant l'expiration de votre accès vous invitant à le renouveler. Tant que vous remplissez les conditions d'éligibilité et respectez les accords d'utilisation, vous pouvez renouveler indéfiniment votre accès éducatif.

Les autres utilisateurs peuvent-ils voir les informations de mon profil ?

Non, les informations de votre profil et vos préférences ne sont visibles que par vous. Notre équipe de support éducatif accède à certaines données personnelles (nom, adresse e-mail, informations d'utilisation) afin de fournir ses services. Pour plus de détails, consultez notre politique de confidentialité. Nous ne vendons ni ne divulguons les informations collectées, sauf tel que décrit dans la présente politique.

Software Access & Installation

Sur combien d'appareils puis-je me connecter avec un compte Education ?

You should only use your Education login details on one device at a time. Every student must create an individual Bentley Education account, even if an instructor or administrator downloads the software. See our End User License Agreement for more details.

Puis-je utiliser les logiciels Bentley sur des ordinateurs publics ou scolaires ?

Yes, but when using a public or school computer, you may need to get additional permissions from the network administrator to download software onto the computer. If the software is already installed on computer, you will still be required to register and verify your eligibility during the sign up process for Bentley Education, be approved, and then login on CONNECTION Client to access the software.

Comment télécharger ou lancer un logiciel ?

Register with Bentley Education and verify your eligibility as a student or educator at bentley.com/education/sign-up. If already registered, log in.
Go to the Software search page of Bentley Education. Make sure the Students & Educators filter is checked.
Search for software available with education access and select Install.
Ensure your device meets system requirements and has enough hard drive space to download the software. Chromebooks, phones, or tablets will not support downloads. If your device does not meet the requirements, please contact us to see if we can help.
Once the download is complete, run the installation package and follow the on-screen prompts. The installer includes the CONNECTION Client, which is required to manage your educational license. After installation, open the application. You will be prompted to log in to the CONNECTION Client with your Bentley Education account details to start your session.
Ouvrez l'application et connectez-vous à la passerelle de connexion au début de chaque session.
If you can’t access the software, try logging into the CONNECTION Client again, ensuring it is the active window on your screen. If you receive an error message, please contact our education support team and attach a screenshot of the error so we can help you resolve the issue.

Comment me connecter aux logiciels Bentley sur mon appareil ?

When you open Bentley software, a gateway window known as CONNECTION Client will appear prompting you to log in. This window may also show up when you start your device—you can adjust its frequency in your device settings. Be sure to use your Bentley Education login details.

Puis-je télécharger et installer les logiciels Bentley sur plusieurs appareils ?

Software can be downloaded on multiple devices using a single registered and eligible account. However, you can only open and access software on one device at a time. Login details should only be used by the person who has registered for that account to follow the agreements of use. Please see our End User License Agreement.

When you open a software application, you will be prompted to log in to Bentley’s connection gateway that enables your access at the start of each session. You will use your individual Bentley Education login details, even if the application has already been installed on the device.

For educators or network administrators, you can download and install software on multiple devices to accelerate student use. Students must still complete the registration and validation process individually which will enable them to log in and use software on any device where it has been installed. If you are a network administrator and need additional help, please contact us .

Puis-je télécharger plus d'un logiciel ?

Les utilisateurs inscrits peuvent télécharger et installer, sans limite, tout logiciel accessible avec l'accès éducation depuis la page Logiciels. Assurez-vous que votre appareil répond aux exigences système et dispose d'un espace de stockage suffisant, ce qui peut limiter le nombre d'applications installées simultanément.

Puis-je partager mon téléchargement de logiciel avec d'autres étudiants, membres de ma famille ou collègues ?

If you know another student or educator eligible for Bentley Education software or resources, please share our website link so they can register and create their own account. Login details can only be used on one device at a time and should not be shared with others. For more information, see our End User License Agreement. If you’ve installed software on a device, others can use that device with your permission, but they must log in with their own verified account when launching an application using Bentley’s connection gateway, also known as CONNECTION Client.

Je suis étudiant ou enseignant. Puis-je utiliser les logiciels Bentley en dehors d’un cadre pédagogique ?

Free software from Bentley Education should be used for educational purposes only, including classroom work, independent study, hobbies, and extracurricular learning on lab computers or personal desktops/laptops. It cannot be used for commercial or for-profit purposes, even if you are a Bentley Education member. For more details, see our End User License Agreement.

Is Bentley software available for macOS?

No, Bentley software is designed for Windows and is not compatible with macOS. We do not offer native Mac versions of our applications. To use our software on a Mac, you must first install a Windows environment. While not officially supported by Bentley, many users are successful with this approach using tools like Apple’s Boot Camp or virtualization software (e.g., Parallels, VMware).

Please be aware that the installation and performance of these third-party environments are the user’s responsibility.

Apprentissage

Dois-je installer un logiciel avant d’accéder aux supports de formation ?

Vous pouvez accéder aux ressources Bentley Education directement depuis un navigateur Web avec vos identifiants. Bien qu'il soit recommandé de télécharger et d'utiliser le logiciel pour un apprentissage pratique, vous pouvez aussi commencer par consulter les supports de formation. Certaines ressources peuvent toutefois nécessiter un logiciel spécifique pour être suivies efficacement.

Je n’arrive pas à comprendre comment utiliser un logiciel ou comment l’appliquer à mon projet. Que dois-je faire ?

Bentley Education offers student-focused software training courses , accessible via single sign-on with your Bentley Education login. If you can’t find what you need, please contact us for assistance.

Comment puis-je demander une nouvelle ressource de formation ou un cours sur un sujet ou une compétence spécifique ?

We’d love to hear your feedback or requests for future resources. Complete contact form below and share what you find most helpful or engaging.

Comment optimiser ma formation et m'impliquer ?

To get the most out of Bentley Education, we suggest that you visit our learning resources to find featured resources or to browse all learning materials for students and educators. Completing courses on Bentley Learn, our user learning platform, will provide you certificates of completion, which you can share to LinkedIn to demonstrate your employability.

Où puis-je obtenir une certification ?

You can download certificates for completed courses on Bentley Learn, our user learning platform for software. Log in using your Bentley Education details and navigate to My Activities on your Home dashboard in Bentley Learn to find them.

We can’t certify downloadable resources or face-to-face training not hosted on Bentley Learn. Educators must certify their own in-classroom training against their institution’s accreditation standards.

Where can I get accredited?

Bentley Learn, our user learning platform, provides several accreditation paths. This specific type of learning are endorsements from Bentley Systems, verifying that learners who have passed the assessments from these extensive courses have demonstrated essential skills in the latest Bentley applications. Receiving passing marks for an accreditation learning plan will earn you a shareable badge.

Please note, for academic institutions, accreditation may have a different meaning, such as approval by a governing academic regulatory body. Bentley Education partners with institutions globally to support academic-led skills development using Bentley software and some of the resources we share for students and educators are aligned with regulatory criteria from ABET or NBA, created in conjunction with academia and industry. Industry-aligned accreditations on Bentley Learn, our learning platform, differ from academic accreditation which will come directly from degree-bearing institutions such as a university.

Où puis-je apprendre à utiliser un logiciel ou une compétence technique spécifique ?

Education resources might include activities for you to practice technical skills, but for specific training on how to use a software, visit the software courses page and find student-recommended courses available on Bentley Learn, our user learning platform.

Quelle est la différence entre Bentley Education et Bentley Learn ?

Bentley Education offre un accès académique à des logiciels, à des ressources pédagogiques et à des initiatives mondiales portées par des établissements d’enseignement, des organisations à but non lucratif, des acteurs de l’industrie et des partenaires gouvernementaux. Bentley Learn, notre plateforme de formation en ligne dédiée aux logiciels, propose des cours certifiants, avec des certificats de réussite et des badges d’accréditation lorsque vous démontrez vos compétences techniques. Vous pouvez accéder à l’expérience numérique complète, des logiciels aux cours Bentley Learn, en vous connectant avec les identifiants de votre compte Bentley Education.

Comment accéder gratuitement à Bentley Learn ?

Nos formations logicielles sont hébergées sur Bentley Learn et sont accessibles aussi bien dans un cadre éducatif qu'industriel. Bentley Learn vous permet de vous inscrire à des formations, d'obtenir des certificats et de suivre vos progrès. Connectez-vous avec vos identifiants Bentley Education via l'authentification unique (SSO) pour accéder rapidement et facilement à ces ressources.

For Educators & Partners

Je suis enseignant. Que dois-je faire avant un cours pour me préparer à l’utilisation des logiciels Bentley dans une leçon ?

Register and create your Bentley Education account at bentley.com/edu-sign-up. If your school doesn’t appear during registration, select Other during the registration process and use our contact us to verify your school and domain before your students begin creating accounts. Allowing us to add your domain will make the process quicker for all students from your school.
Utilisez votre compte pour explorer les ressources étudiantes. Téléchargez et installez les logiciels à l'avance sur les appareils des étudiants. Une autorisation réseau supplémentaire de votre service informatique peut être nécessaire.
Access or share the Getting Started Guide for step-by-step student instructions. You can also share our Quick Start video.
Prévoyez du temps supplémentaire lors du premier cours pour permettre aux étudiants de créer leurs comptes individuels.

Je représente une école, une organisation à but non lucratif ou un partenaire industriel. Comment puis-je collaborer avec Bentley Education ?

The first step in getting involved would be to sign up for a Bentley Education Educator account so that you can start to explore our academic resources and programs. Then, share our software and resources with students. We partner with academic and industry institutions to identify skills gaps and support future professionals in many ways. With key partners, we facilitate webinars, support technology partnerships for student competitions, co-create accredited resources for all study levels, and collaborate on using Bentley software for educational experiences. If you’re interested in partnering with us on activities and programs like these, complete our contact form to tell us about your organization and the type of partnership you’d like to explore. A member of our team in your region, will reach out for a discussion. Please note that industry partners cannot use Education software access for commercial purposes.

Prise en charge

J'ai déjà envoyé un formulaire de contact mais je n'ai pas reçu de réponse ou le problème persiste. Que faire ?

Nous nous efforçons de répondre dans les 2 jours ouvrables ou dès que possible. En période de forte activité, comme la rentrée scolaire, le délai peut être plus long ; merci de votre patience. Fournissez des détails (noms des logiciels, captures d'écran) pour nous aider à répondre rapidement. Si vous n'avez toujours pas reçu de réponse ou si le problème persiste après 4 jours ouvrables, vérifiez votre dossier de courriers indésirables ou contactez-nous à l'adresse education.escalations@bentley.com.

What should I do if I don't receive my account confirmation email?

If you do not see a confirmation email in your inbox within a minute or two of registering, please check your spam or junk mail folder. If you still cannot find it, please contact our education support team, and we will be happy to assist you in getting your account activated.

Why can't I login on CONNECTION Client?

An outdated version of the CONNECTION Client is the most common cause of login issues. To fix this, please update to the latest version by downloading it from the Education software page or directly from here.

If the issue persists after updating, contact our education support team with a screenshot of the error for further assistance.